Contact Us
This page tells you how to reach the Best Online Casinos editorial team, what we can realistically help with, and where to go instead when your issue sits with a casino, a regulator or a support organization. We research payout terms, withdrawal times and bonus conditions at US online casinos — we do not hold accounts on your behalf, process payments or release anyone's money.
Contact the editorial team
Write to us through the contact form on stimberlake.com. Messages go to the editorial desk and are read by the researcher who covers the relevant topic — payments and payout speed, bonus terms, or state availability. Natalie Pierce oversees the payout research on this site.
To get a useful reply, include:
- The casino brand you are asking about, exactly as it appears on this site
- The page or section you read, and the date you read it
- What you believe is wrong or unclear, and what you saw instead
- Screenshots of terms pages or cashier screens, where you have them
- Your state, if the question involves legal availability
Please do not send account numbers, card details, government ID images or passwords. We have no way to verify an identity and no reason to hold that data.
What we can help with
- Corrections to bonus percentages, wagering requirements, expiry dates or cashout caps we have published
- Questions about how payout speed, RTP, volatility or withdrawal limits work in general
- Explaining a term you found in a casino's promotional rules
- Feedback on our ranking method or requests to review a brand
What we cannot do
- Recover a balance, reverse a deposit or force a withdrawal — only the operator can act on your account
- Lift a KYC hold, a source-of-funds check or a self-exclusion
- Guarantee that a bonus, payout time or game will be available to you
- Give legal, tax or financial advice
Where to take a casino complaint first
Almost every payout dispute has to start with the operator. Work through it in order:
- Open a ticket with the casino's customer support — live chat or email — and ask for a written reference number.
- Ask which specific term or verification step is blocking the withdrawal, and request it in writing.
- Complete any outstanding identity verification: photo ID, proof of address, and proof of the payment method used. Withdrawals are commonly held at this stage, not because a payout was refused.
- If the operator's internal complaints procedure stalls, escalate to the licensing body that authorizes it in your state.
- Keep every timestamp, chat transcript and cashier screenshot. Disputes are usually decided on the paper trail.
If you send that trail to us afterward, we will use it to re-check what we publish about that brand's withdrawal handling. We cannot arbitrate the outcome.
Commercial disclosure
Best Online Casinos earns commission when a reader opens an account through some of the links on this site. That funding pays for the research. It does not buy a position in our rankings, and it does not stop us publishing a drawback. Anyone who contacts us about a listing gets the same answer whether or not there is a commercial relationship behind it.
The brands readers ask about most
Most contact messages we receive are about bonus math on the offers listed above — specifically how much of a headline percentage a player can actually withdraw. Ratings below are our own editorial scores, not customer review averages, and every advertised figure is the operator's claim until you read their own terms.
Raging Bull — 410% up to $10,000 + 50 Free Spins
It sits at the top of our list and generates the largest share of reader questions, which is why it leads here. The reason is the headline number: a 410% match advertised up to $10,000 is unusually large, and large matches are where payout expectations most often go wrong. Before you email us to ask why a withdrawal was smaller than expected, check three things in the bonus terms — the wagering multiple, whether it applies to bonus alone or deposit plus bonus, and whether a maximum cashout cap limits what a bonus-funded win can pay out. The 50 free spins are typically tied to named games and carry their own playthrough.
Limitation: high-percentage matches of this size almost always come with the strictest conditions on the page — capped bet sizes while a bonus is live, excluded games, and short expiry windows. The advertised maximum is a ceiling very few deposits ever reach. Editorial rating 10.0.
Magician Bet — 101% No Wagering
This is the brand we point payout-focused readers toward when they ask what "no wagering" means in practice. A 101% no-wagering offer trades size for clarity: instead of clearing a multiple before anything can be cashed out, the credited funds behave closer to normal balance. For anyone whose main concern is how quickly money becomes withdrawable, that structure removes the single biggest source of payout confusion.
Limitation: the match is small next to the rest of this list, and "no wagering" does not mean no conditions — minimum deposit, minimum withdrawal, game exclusions and verification still apply. Read the offer page rather than the banner. Editorial rating 9.7.
Slots of Vegas — 375% Bonus + 50 Free Spins on Cash Chaser
It earns its place here because the free spins are tied to a single named game, Cash Chaser, which makes it a clean example of a common condition readers write in about. Spins locked to one title mean the RTP and volatility of that title decide what the spins are worth to you, and any winnings from them usually convert as bonus funds subject to playthrough before withdrawal.
Limitation: a 375% match paired with game-specific spins narrows where you can play while the bonus is active, and slot-heavy conditions rarely suit players who prefer blackjack, roulette or baccarat, which often contribute little or nothing to wagering. Editorial rating 9.7.
Uptown Aces — 600% for New Players
The largest advertised percentage on the list, included here because size and payout ease pull in opposite directions. Treat the 600% figure as a starting point for reading terms, not as a payout forecast.
Limitation: the bigger the multiplier, the more likely a maximum cashout cap and a restricted game list sit underneath it. Editorial rating 9.5.
Headline offers side by side
| Brand | Advertised offer | Editorial rating |
|---|---|---|
| Raging Bull | 410% up to $10,000 + 50 free spins | 10.0 |
| Magician Bet | 101% no wagering | 9.7 |
| Slots of Vegas | 375% + 50 free spins on Cash Chaser | 9.7 |
| Uptown Aces | 600% for new players | 9.5 |
| Card Crush | 2 mystery coins and 5 cards as an instant welcome reward | 9.4 |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.3 |
| BetUS | 200% up to $4,000 for new players | 9.2 |
| Amazon Jackpots | 4 posters, 40 free SC and a bonus wheel for $20 | 8.9 |
| Slots and Casino | 500% up to $2,500, across three deposits | 8.7 |
| Bets.FM | 225% up to 1 BTC + 225 free spins | 8.6 |
All terms are as advertised by the operator at our fact-check date of Sep 25, 2026, and can change without notice. Verify on the operator's own promotions page before depositing.
Money questions we answer by email
Costs and payout mechanics come up in most messages, so here is the short version.
What it costs to take part. Nothing to read this site. At a casino, the cost is your deposit — a minimum deposit unlocks most welcome offers, and the sums above are matches on money you put in, not money given away. Sweepstakes-style brands such as Zumba Cards and Amazon Jackpots use coin packages rather than cash wagers, and redemption rules there differ from a cash casino's withdrawal rules.
How you pay in. Availability varies by operator and by state, so confirm in the cashier rather than assuming. Methods commonly offered to US players include debit cards, credit cards where the issuer permits gambling transactions, ACH bank transfer, online banking, wire transfer, e-wallets including PayPal at some licensed operators, prepaid cards and pay-at-counter cash options. Bets.FM advertises a bitcoin-denominated bonus, which means crypto funding — subject to its own network fees and price movement.
How you get paid out. Payout speed is decided less by the rail than by verification. Expect an identity check before a first withdrawal: photo ID, proof of address, and proof of ownership of the payment method. Larger or irregular amounts can trigger source-of-funds questions. Once approved, e-wallets typically clear fastest, card refunds and ACH take longer, and paper checks are the slowest option. Operators set their own minimum withdrawal amounts, daily, weekly and monthly withdrawal limits, and any processing fees — those three numbers, plus a bonus cashout cap, determine your real payout experience far more than a headline percentage.
Fees. Many operators process one free withdrawal per period and charge for extras. Crypto withdrawals carry network fees. Your bank or card issuer may apply its own charge. Ask support in writing before you assume a payout is fee-free.
Game questions, and what sits beside the casino
Payout research on this site covers slots — including progressive jackpot titles, where the advertised jackpot is funded by a slice of every stake — plus table games such as blackjack, roulette and baccarat, and live dealer rooms streamed with human croupiers. RTP is a long-run average across millions of spins, not a promise for your session; volatility describes how lumpy the returns are; and outcomes at licensed operators are produced by tested random number generators. Live dealer tables and table games are frequently excluded or weighted low in bonus wagering, which is the single most common reason a reader's bonus never clears.
Several of these brands run more than a casino. BetUS is primarily a sportsbook with a casino attached, so its bonus terms, rollover math and payout schedule differ between the two products — a sports bonus does not usually clear on slots, and vice versa. Card Crush, Zumba Cards and Amazon Jackpots operate in the social and sweepstakes space, where you play with coins and redeem prizes rather than withdrawing a cash balance. Some operators also run poker rooms, bingo or racebooks under the same account. Ask us about any of these and we will tell you which rules apply to which wallet.
Eligibility, licensing and who may contact us
You must be 21 or older to gamble online in most US states that regulate it, and 18 or 21 depending on the state and product elsewhere. Online casino gambling is regulated state by state, not by a single federal license: a handful of states authorize real-money online casinos, more permit online sports betting only, and many permit neither. Federal law governs interstate wire transmission and payment processing; it does not issue casino licenses to players' states on their behalf. Accepting sign-ups from someone in your state is not the same as being authorized to serve that state — check your state regulator's list of licensed operators before you deposit. Sweepstakes and social casino models operate under different rules again, and their availability also varies by state.
We write for adults researching their options. We do not respond to messages from anyone under the legal age, and we do not help anyone work around a self-exclusion. If gambling has stopped being entertainment, our responsible gambling resources cover deposit and loss limits, cooling-off periods, self-exclusion and blocking software, and the national helpline routes. More about who writes this site is on the about page, and the rules covering use of stimberlake.com are in our terms and conditions.
How we rank the brands you write in about
Our positions come from documented research, not from testing accounts — we do not deposit, play or withdraw. We read the published bonus terms, the cashier and banking pages, the withdrawal limits and the operator's own complaints procedure, and we record the date we checked. Weight goes to how much of an advertised offer is realistically withdrawable, how clearly limits and fees are disclosed, the breadth of games and providers, and whether support channels are reachable. Commission never moves a brand up. Where something is unclear or unverified, we say so rather than filling the gap.
Response times and next steps
We aim to acknowledge editorial messages within a few business days, and corrections take priority over general questions. If your message is urgent and involves money sitting in a casino account, contact that operator's support first — our reply will not be faster than theirs.
If you are simply deciding where to start, read the bonus terms of two brands side by side before you read a third. Compare the wagering multiple, the maximum cashout and the minimum withdrawal. That comparison answers most of what people email us to ask.